Haier Service Standard

一、服务宗旨

I. Service Purpose

以客户为中心，提供优质、快捷、便捷的服务，满足客户的需求，让客户满意。

Take customers as the center, provide high quality, fast and convenient service to meet customer needs and make customers satisfied.

二、服务内容

II. Service Content

1、提供专业的技术支持，解决客户的技术问题；

1. Provide professional technical support to solve customer’s technical problems;

2、提供完善的售后服务，解决客户的使用问题；

2. Provide perfect after-sales service to solve customer’s use problems;

3、提供及时的维修服务，解决客户的维修问题；

3. Provide timely maintenance service to solve customer’s maintenance problems;

4、提供完善的咨询服务，解决客户的咨询问题；

4. Provide perfect consulting service to solve customer’s consulting problems;

5、提供优质的客户服务，解决客户的其他问题。

5. Provide high quality customer service to solve customer’s other problems.